At Blossom & Beyond, we are dedicated to delivering your home and garden essentials safely and efficiently. Please review our shipping policy below.

📦 Order Processing

• All orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once your order has been shipped, you will receive a confirmation email with tracking details (where available).

🚚 Delivery Times

Estimated delivery times:

• Sri Lanka: 5–15 business days
• International Orders: 3-12 business days

Please note that delivery times are estimates and may vary due to courier operations, customs procedures, weather conditions, or other unforeseen circumstances.

💳 Shipping Charges

• Shipping costs are calculated at checkout based on your delivery location and order size.
• Free shipping promotions may be available on selected products or qualifying orders.

📍 Order Tracking

Tracking information will be provided via email once your order has been dispatched, whenever tracking is available through the courier service.

🏠 Delivery Address

Customers are responsible for providing accurate shipping information at checkout. Blossom & Beyond is not responsible for delays or lost shipments resulting from incorrect or incomplete addresses.

📦 Damaged or Lost Packages

If your package arrives damaged or has not arrived within the expected timeframe, please contact us within 7 days of the delivery date or expected arrival date. We will work with the shipping carrier to investigate and resolve the issue.

🌍 International Shipping

International customers may be responsible for any customs duties, import taxes, or additional fees imposed by their country's customs authorities. These charges are not included in our product or shipping prices.

📞 Contact Us

If you have any questions about your order or shipping information, please contact us:

Blossom & Beyond Customer Support
📧 Email: [Your Email Address]
📱 Phone/WhatsApp: [Your Contact Number]

🌸 Thank You for Shopping with Blossom & Beyond

We appreciate your trust in us and are committed to making your shopping experience smooth, reliable, and enjoyable.

Blossom & Beyond – Bringing Beauty Home, One Bloom at a Time. 🌿🏡✨

Return & Refund Policy

Last Updated: [Insert Date]

At Blossom & Beyond, customer satisfaction is our priority. We want you to love every purchase. If you're not completely satisfied with your order, we're here to help.

🌸 Return Eligibility

You may request a return if:

• The item arrived damaged or defective.
• You received the wrong product.
• The item is unused, unopened, and in its original packaging.
• The return request is made within the eligible return period.

📅 Return Period

Customers may request a return within 7 days of receiving their order.

Requests submitted after this period may not be eligible for a return or refund.

🚫 Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Used or damaged items caused by customer misuse
• Personalized or customized products
• Clearance, sale, or final-sale items
• Gift cards
• Products not in their original condition or packaging

🔄 How to Request a Return

To initiate a return:

1. Contact our customer support team within the return period.
2. Provide your order number and clear photos of the item (if damaged or incorrect).
3. Wait for return approval and instructions.
4. Ship the item back to the return address provided.

Returns sent without prior approval may not be accepted.

💰 Refunds

Once we receive and inspect the returned item:

• Approved refunds will be processed within 5–10 business days.
• Refunds will be issued to the original payment method used for purchase.
• Shipping fees are non-refundable unless the return is due to our error or a defective product.

Processing times may vary depending on your payment provider or bank.

🔁 Exchanges

We are happy to replace items that:

• Arrive damaged
• Are defective
• Were shipped incorrectly

Exchanges are subject to product availability.

❌ Order Cancellations

Orders may be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process outlined above.

📦 Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
• Original shipping charges are generally not refundable.

📞 Contact Us

For return, refund, or exchange requests, please contact:

Blossom & Beyond Customer Support
📧 Email: juliyan8@gmail.com

🌿 Our Commitment

We are committed to providing quality products and excellent customer service. If you experience any issues with your order, our team will work quickly to find a fair solution.

Blossom & Beyond – Bringing Beauty Home, One Bloom at a Time. 🌸🏡✨